Terms of Service

The following are the terms and conditions of the proposed engagement of Luxe Personal Concierge and the nature and limitations of the services to be provided to the client until mutually changed.

Work to be Done

A. Scope of limitations Our engagement cannot be relied upon to conduct illegal, immoral, or unnatural acts, including the support of prostitution, illegal gambling, cruelty or inhumane treatment to animals or people, destruction of property. The client agrees to supply all necessary information for the performance of the engagement and is responsible for supplying all necessary funds for the performance of the engagement including cost of service, cost of materials, cost of supplies, and cost of commodities. Luxe Personal Concierge conducts business in the form of personal concierge service via the telephone or e-mail, also in the form of personal assistant service via face to face interaction including the delivery of goods. Luxe Personal Concierge reserves the right to refuse service to anyone for reasons including but not limited to:
a. Failure to provide prior payment in full for Personal Assistant Service including the cost of materials and extra expenses including travel, groceries & commodities, cost of vendor services such as dry cleaning, pet grooming and in house repair.
b. Physical, Verbal, or Sexual abuse toward any employee of Luxe Personal Concierge.

Agreed upon Services: Services will be performed according to pre-determined appointment for personal concierge service or personal assistant service. Any and all services required after pre-determined service has been fulfilled will result in additional cost for additional service. Pricing for agreed upon services is set at the pre-determined rate and is non negotiable and non refundable. Luxe Personal Concierge is not to be held responsible or accountable for lost, stolen, or damaged property due to negligence on the behalf of an outside vendor, third party vehicular or otherwise accident, or any acts of God.

Billing for Services: Price and billing are to be agreed upon before services commence. Services to be paid for in full prior to commencement of ordered services. Services billed as follows:
a. Personal Concierge Services: Billing will begin once the requested has begun and will end when both the client and the Luxe Personal Concierge representative agree upon a mutual completion of services. The client will receive notice of amount billed and any overages due by acknowledgment of request either via telephone or e-mail.
b. Personal Assistant Services: Billing will commence at start of agreed upon time of appointment. For example, billing would start once request is acknowledged and a Luxe Personal Concierge representative is dispatched to begin personal assistant service. Billing will cease upon completion of task. An estimated time quote can be provided upon request. Any additional personal assistant service requests will be processed and acknowledged with an additional appointment and an additional charge unless both the Luxe Personal Concierge representative and the client mutually agree upon the additional terms.
c.Cash on Delivery: All clients of Luxe Personal Concierge will be required to pay invoice in full prior to any services (including any services or products or extraordinary travel expenses we purchase on your behalf) using any of our accepted payment methods. Failure to pay may result in termination of all services.

Service Limitations: Luxe Personal Concierge will not be responsible for performing any work without specific acknowledgement and confirmation from both the client and Luxe Personal Concierge. All additional services will be billed appropriately and/or set for a future appointment.

Cancellation Policy: Once your order for a Luxe service has been processed and you have received your confirmation email, you must cancel that service at least 24 hours prior to execution of that service to avoid penalty.  Notice of cancellation less than 24 hours notice will result in a $35 fee.  Cancellation less than 24 hours notice without notice will result in the full price of the service ordered.

Direct Expenses: Additional charges for any out of pocket costs including travel, grocery purchases, vendor service costs, or delivery costs will be added to our professional fees. Such Charges are in addition to any estimated fees given.

Privacy Notice: As your service provider, we collect information provided by you at the time of request for personal service. we are committed to the safekeeping of your confidential information and we maintain physical and electronic safeguards to protect your information. We are required to keep all information about our engagement confidential. We will not disclose any information about you unless we have your approval as required by law, even if you are no longer a client. If you need to request that we fax or mail a copy of your data about you to another party, we will require your permission in writing via e-mail. Please e-mail us back your completed authorization to release information to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Applicable Law: This engagement letter shall be governed as to validity, interpretation, construction, effect and in all other respects by the laws and decisions of the state of California. In the event of commencement of any legal action regarding any term or condition of this engagement such action by agreement is subject to the jurisdiction of the courts of the state of California or its political subdivisions.

Complete Agreement: This letter comprises the complete and exclusive statement of the agreement between the parties, superseding all proposals oral or written and all other communications between the parties. If any provision of this letter is determined to be unenforceable, all other provisions shall remain in force. If you have any questions or concerns regarding this engagement letter or described services, please contact Luxe Personal Concierge at the address below.

Luxe Personal Concierge
1277 Belridge Street Suite 9B
Oceano, CA 93445